Privacy policy

What we collect

When you submit a refinancing application we collect the information needed to assess it: your name, contact details, province, vehicle information including the VIN, details of your current loan, and income information.

We also collect standard technical information about your visit, such as pages viewed and device type, to understand how the website is used.

How your information is used

• To assess your application and present it to lenders who may make an offer.
• To contact you about your application and respond to enquiries.
• To meet legal, regulatory and lender requirements, including identity and income verification.
• To improve the website and the information we publish.

Who we share it with

Your application information is shared with SafeLend Canada and with lenders reviewing your file. We do not sell your personal information. Service providers who support the website and the application process are bound by confidentiality obligations.

Your choices

You can request access to the personal information we hold about you, ask for corrections, or withdraw from an application at any time before you sign. Contact us to make a request.

Security

Applications and electronic signatures are handled through encrypted platforms. No transmission over the internet is completely secure, but we take reasonable measures to protect the information you provide.